#UnitedAirlinesAssault: Quality customer service or honest mistake?

Posted on by Brianna Williams

This week has definitely gone down in the week of failures for two major companies: Pepsi Co. and United Airlines. As usual, social media couldn’t let either company live out their fails in private. In true Twitter fashion, they got dragged through the fire…well, United Airlines did, figuratively and literally.

On April 9, a video surfaced of a passenger on a United Airlines flight who was violently dragged off, after voluntarily refusing to give up his seat to accommodate an overbooked flight. The video has social media in a frenzy, from expressing their thoughts about the incident and airline, and we can’t forget about the endless memes that were created.

Some people took to the hashtag to make fun of the airline for their poor customer service skills. Or another way to look at it, a suggestion for new employee training techniques, maybe?

Others would say that United was perhaps taking things a little too far #irl, as well as corporately.

And some couldn’t help but to make fun and put their own spin on the situation.

But while others disagreed and joked, some stood up for the airline in agreement.

It’s possible our president got in on the argument too, but it could also be #fakenews.

 

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